TERMS & CONDITIONS

TERMS & CONDITIONS

PRODUCT IMAGES

We have attempted to accurately depict the colors of the products offered on this site. However, because the color you see is dependent on your computer monitor, we cannot guarantee that the color you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.

ORDERS NOT FULFILLED

Occasionally, we may have just sold an item which you ordered, and have not yet removed it off our site. We apologize for any disappointment, but we will contact you to see if you would like a substitution or a cancellation. Additionally, we reserve the right to not fulfill any order of an item listed in error.

SHIPPING

Items will be shipped upon receipt of full payment.

All orders are shipped with a tracking number and are insured until they arrive at their destination.

HOW LONG DOES IT TAKE TO SHIP?
Shipping to the United States takes approximately 4-10 business days (duties and taxes may apply and are at the expense of the purchaser).

Shipping within Canada takes approximately 3-10 business days in Canada (taxes apply).

Shipping standards will vary for countries abroad.

NOTE: For all orders shipping outside Canada, we cannot guarantee a shipping time 100% when crossing international borders as all shipping providers have a disclaimer indicating that they are not responsible for delays at customs.

When purchasing an item, the cost does not include duty or custom fees when crossing international borders. The purchaser will need to pay these fees to clear and receive the items. Bruni-Bossio Goldsmith Ltd. is not responsible for fees incurred at any international border.

 

RETURNS or EXCHANGES
For items listed in our on-line store:
We offer a 10 day return policy. All items will be inspected prior to issuing a return. You will receive a 100% refund of your purchase less our shipping fees if the product is in its original condition when purchased. All our products are inspected by several of our team members prior to shipping to ensure 100% customer satisfaction.

Any items that have been resized or have been custom engraved or have been altered by request are final sale. Items must be returned in their original condition. Customers are responsible for the costs of return shipping with a tracking number and signature upon delivery. If an item has to be reshipped there will be an additional cost for shipping.

To save shipping costs, please call before returning a product.

United States customers must use USPS for return shipping and clearly indicate that the package is a return. Otherwise, we are charged customs and brokerage fees, and we will not be able to accept the returned package. Please contact us prior to returning an item.

CUSTOM-MADE JEWELLERY 
For custom orders (any gemstone & mount combination not listed but requested by our customers), all sales are final unless in the unlikely occurrence that we do not deliver what we had agreed upon. In such a case we would provide a full refund. Items being refunded will need to be returned in their original condition with all original documentation. Customers will be responsible for the costs of return shipping with a tracking number and signature upon delivery. Again, US customers must use USPS and a tracking number clearly indicating that the item is being returned. Private couriers charge brokerage fees, so we can only accept returns via USPS.

WARRANTY
All of our gold, platinum, and palladium pieces are warranted for 1 year from date of purchase for any manufacturing defects in materials. The item may be returned for repair or replacement. Any modification or alteration by another jeweler will void the warranty. The purchaser is responsible for insuring their jewellery and stones. If you would like any recommendation on jewellery insurance for Canadian residents please feel free to contact us.

Our priority is your satisfaction, so we stand behind our product.

ADDITIONAL POLICIES AND FAQS 
Taxes: For all orders delivered within Canada, applicable taxes for the shipping address will apply.

Shipping charges: the original shipping charge is non-refundable.
Shipping charges to return the item for refund is at the customer’s expense.
Any fees paid for customization of the product (such as oversized ring sizing) is non-refundable.
All items that are categorized as body jewellery are a final sale (excluding anklets).

Please refer to our Shipping Information under the "Shipping Policy" tab.

PRIVACY POLICY

This Privacy Policy governs the manner in which Bruni-Bossio Goldsmith Ltd. collects, uses, maintains and discloses information collected from users (each, a "User") of the www.brunibossiogoldsmith.com website ("Site") (including .ca, .net). This privacy policy applies to the Site and all products and services offered by Bruni-Bossio Goldsmith Ltd.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized, and other similar information.

 

WEB BROWSER COOKIES
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

HOW WE USE COLLECTED INFORMATION

Bruni-Bossio Goldsmith Ltd.  collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

HOW WE PROTECT OUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
 

THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

 

CHANGES TO THIS PRIVACY POLICY

Bruni-Bossio Goldsmith Ltd. has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

CONTACTING US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.