Items will be shipped upon receipt of full payment.
All orders are shipped with a tracking number and are insured until they arrive at their destination.
HOW LONG DOES IT TAKE TO SHIP?
Shipping to the United States takes approximately 4-10 business days (duties and taxes may apply and are at the expense of the purchaser).
Shipping within Canada takes approximately 3-10 business days in Canada (taxes apply).
Shipping standards will vary for countries abroad.
NOTE: For all orders shipping outside Canada, we cannot guarantee a shipping time 100% when crossing international borders as all shipping providers have a disclaimer indicating that they are not responsible for delays at customs.
When purchasing an item, the cost does not include duty or custom fees when crossing international borders. The purchaser will need to pay these fees to clear and receive the items. Bruni-Bossio Goldsmith Ltd. is not responsible for fees incurred at any international border.
RETURNS or EXCHANGES
For items listed in our on-line store:
We offer a 10 day return policy. All items will be inspected prior to issuing a return. You will receive a 100% refund of your purchase less our shipping fees if the product is in its original condition when purchased. All our products are inspected by several of our team members prior to shipping to ensure 100% customer satisfaction.
Any items that have been resized or have been custom engraved or have been altered by request are final sale. Items must be returned in their original condition. Customers are responsible for the costs of return shipping with a tracking number and signature upon delivery. If an item has to be reshipped there will be an additional cost for shipping.
To save shipping costs, please call before returning a product.
United States customers must use USPS for return shipping and clearly indicate that the package is a return. Otherwise, we are charged customs and brokerage fees, and we will not be able to accept the returned package. Please contact us prior to returning an item.
For custom orders (any gemstone & mount combination not listed but requested by our customers), all sales are final unless in the unlikely occurrence that we do not deliver what we had agreed upon. In such a case we would provide a full refund. Items being refunded will need to be returned in their original condition with all original documentation. Customers will be responsible for the costs of return shipping with a tracking number and signature upon delivery. Again, US customers must use USPS and a tracking number clearly indicating that the item is being returned. Private couriers charge brokerage fees, so we can only accept returns via USPS.
All of our gold, platinum, and palladium pieces are warranted for 1 year from date of purchase for any manufacturing defects in materials. The item may be returned for repair or replacement. Any modification or alteration by another jeweler will void the warranty. The purchaser is responsible for insuring their jewellery and stones. If you would like any recommendation on jewellery insurance for Canadian residents please feel free to contact us.
Our priority is your satisfaction, so we stand behind our product.
ADDITIONAL POLICIES AND FAQS
Taxes: For all orders delivered within Canada, applicable taxes for the shipping address will apply.
Shipping charges: the original shipping charge is non-refundable.
Shipping charges to return the item for refund is at the customer’s expense.
Any fees paid for customization of the product (such as oversized ring sizing) is non-refundable.
All items that are categorized as body jewellery are a final sale (excluding anklets).